FAQ - Frequently asked questions about Ravelli RV 120 Touch

Features of the Ravelli RV 120 Touch

How hot will my Ravelli RV 120 Touch get?

The Ravelli RV 120 Touch pellet stove model is available at Expochimeneas, official distributor of the Ravelli brand.

Its optimum power (nominal with a 94.5% efficiency) is 12 kW and is capable of heating, according to Ravelli's estimate, an area of approximately 104 square metres.

Advice for the installation of my Ravelli RV 120 Touch

You can call us by phone and we will explain to you or your trusted bricklayer all the details and requirements for a correct installation.

We can also advise you on the smoke extraction pipe, as well as provide you with a quote and supply it at a special discount.

As our customer, you benefit from a 10% discount on the prices you will see on our pipe website expochimeneas.com/tienda.

During installation and use, you can count on the support and advice of our specialists through telephone contact, email or WhatsApp.

Ravelli warranty and extended coverage Expochimeneas

What coverage does the warranty offered by the manufacturer Ravelli have?

Ravelli guarantees that the cast iron or steel exterior parts of the product are free from defects in materials or workmanship. This guarantee covers a period of 2 years from the date of purchase.

The Ravelli warranty does not cover the repair or replacement of parts subject to normal wear and tear, such as combustion plates, grates, smoke deflectors, interior parts with fire and moving parts such as handles or knobs. The warranty also does not cover broken glass or wear and tear on door and glass cords.

You can view the full text of the Ravelli warranty from the following link.

What is the Expochimeneas extended warranty?

Although the legal guarantee of the product is provided by the manufacturer, buying at Expochimeneas benefits from a series of advantages and added services. Management of incidents with manufacturers, advantageous conditions for the acquisition of spare parts out of warranty. Ask a sales advisor for information.

Offers, special discounts and financing

How to pay for Ravelli RV 120 Touch at Expochimeneas?

You can pay by transfer or credit card through our secure payment gateway

Payment by Paypal or cash on delivery is not accepted.

Shipping and delivery times

What is the delivery time for Ravelli RV 120 Touch?

We do not have Ravelli RV 120 Touch in stock at our own warehouse. Availability will depend on the manufacturer Ravelli. Call us or write us a form and we will give you the actual lead time.

Are there any shipping costs if I buy Ravelli RV 120 Touch at Expochimeneas?

Free shipping to mainland Spain for any order over €250

For orders of less than €250 net, shipping costs within the peninsula are €19.90+VAT

Shipments to the Balearic Islands are quoted according to the order. The cost of these varies depending on the weight and volume of the material as well as the destination island.

Other destinations (Portugal, France and other destinations in the European Union): consult

Will I be able to track my order?

Once your order leaves our warehouse, we will send you the shipping information so that you can follow up with the agency and confirm the delivery details with them.

The specific delivery time of the order from the moment it leaves our warehouse depends largely on the transport company and the location of the destination. We can track it for you if you request it.