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The general conditions set out in this document exclusively govern the sale and purchase of fireplaces, stoves, barbecues and products offered by EXPOCHIMENEAS through its website https://expochimeneas.com/tienda/en/
The Legal Notice published on this website identifies the owner of the website as established in Art. 10 of the Law on Information Society Services and Electronic Commerce. Likewise, said Legal Notice contains information on the personal data protection policy developed by EXPOCHIMENEAS.
The products offered on this website are intended for private consumption, and therefore their purchase is subject to the conditions referring to the purchase agreement.
The purchase agreement is considered concluded at the moment the customer expressly confirms their order, for which it is necessary that they first accept the general conditions set out here. For this reason, EXPOCHIMENEAS recommends that its customers read in full both the legal notice published on this website and the general conditions specifying characteristics, price and shipping method, before giving the acceptance that formalizes the order for the products and concludes the agreement.
This agreement is entered into within the legal framework established by the Civil Code, Law 7/1998 on General Contracting Conditions and Law 7/1996 on Retail Trade Regulation, whereby the consumer has all the guarantees established for their protection in Laws 26/1984 on the Defense of Consumers and Users and 23/2003 on Guarantees in the Sale of Consumer Goods.
Furthermore, this agreement is entered into within the general framework established for Electronic Commerce by Law 34/2002 on Information Society Services and Electronic Commerce.
Likewise, the data provided by the customer during the purchase process is processed as prescribed in Organic Law 15/1999 on the Protection of Personal Data, as described in the Privacy Policy section.
Once the selling party and the object of the sale have been identified in the catalog in force on the website, and with reference to the information on characteristics and price of each item contained in its corresponding product page, this agreement is entered into under the following conditions:
Product Conformity Warranty: A return will only be guaranteed when the product arrives to the customer broken or in poor condition, and the customer must report the incident immediately, providing photographs for verification. In the case of a defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the agreement, all of which will be free of charge for the consumer and user.
Manufacturer's Warranty: Each brand directly offers its own product conformity warranty, attached to the product documentation, which is at least 2 years. If you need to make use of the product warranty, we will help you manage and expedite the procedures with each manufacturer.
Commercial Warranty: Under this formula, we stand by the information we provide to you through any of the established media, whether electronic catalogs, offers, telephone communications or email.
Right of Withdrawal: The customer has a period of 30 days from the delivery date of the order to exercise the right of withdrawal. Should the customer exercise the right of withdrawal, they will be responsible for any damage caused by the improper use of the products received. We therefore recommend that you notify us in advance of your intention to exercise it and allow us to arrange the return with our transport agencies, in order to ensure the product is in proper condition and thus speed up the process for a prompt refund of the amounts paid.
In cases of return due to withdrawal or dissatisfaction with the purchase, provided that the product is not defective, damaged or incorrectly supplied, the transport costs arising from the return will be borne by the customer. Said costs will be assumed by the customer and will not be refunded.
Cancellation of orders in transit: if the customer cancels the order once it has already been shipped and has not yet received it, they must bear both the shipping costs and the costs of returning the product to our warehouses. These amounts will be deducted from the refund.
The refund of the purchase will, in any case, be made upon receipt of the items at our warehouses, after verification of the condition of the product, which must be unused, in its original packaging and with the complete documentation of the item. The amount will then be refunded, taking into account, where applicable, the return costs that correspond under these conditions and the applicable regulations, by bank transfer within a period not exceeding 7 days.
We have a form available for exercising this right, which you can request by email or through the customer service telephone number.
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