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At Expochimeneas, we strive to provide you with the highest quality products and services. However, we understand that sometimes expectations may not be fully met. To ensure your satisfaction, we have established a clear and transparent refund policy. Customers have 24 hours from receipt of their order to report any issues, damage, or defects incurred during shipping. After this period, claims related to shipping damage will not be accepted.
Defective or Damaged Products: If you receive a defective or damaged product, please inform us within 7 days of receiving the item. We will replace the product or refund the full purchase price, according to your preference.
General Dissatisfaction: If for any reason you are not completely satisfied with your purchase, you have 30 days from the delivery date to return the product. The item must be unused and in its original packaging. In this case, we will offer you a full refund of the product price.
Notification: To initiate the refund process, please contact us at calidad@expochimeneas.com indicating the reason for your request and attaching images in case of damaged products.
Return Instructions: We will provide you with detailed instructions for returning the product, including the address to which you should send it.
Inspection and Processing: Once we receive the returned product, we will inspect it to ensure it meets the refund conditions. We will process your refund within 5 days of receiving the product.
Refund Confirmation: We will send you an email confirmation once your refund has been processed. The exact time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
If you have any questions or concerns about your order or the refund process, our customer service team is here to help. You can reach us at 619 078 040 / 956 657 425.
At Expochimeneas, your satisfaction is our priority. We appreciate your trust in us and are committed to providing you with a positive shopping experience every time.
