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This way, you can shop comfortably from home and pick up your purchase at our store.
During the purchase process, select in-store pickup as your shipping method.
You can choose to pay for your order by bank transfer or credit card. Once the transfer or bank deposit has been credited to our account, your order will be reserved for 60 days. After this period, the order will be returned to our warehouse.
We handle shipping through external courier companies, independent of Expochimeneas e Instalaciones SL. Generally, delivery takes 7 business days after the order is placed. Delivery times may vary depending on product availability and destination. Customers can track their shipment online at any time.
Delivery is made at street level
Delivery is considered complete upon unloading at street level from the vehicle. This does not include carrying the product upstairs, bringing it inside the home, or assembling it. The delivery driver is not obligated to perform these tasks and will only be responsible for moving the product beyond the vehicle's capacity.
Please note that you are purchasing a bulky and heavy product . We recommend that you allow in advance for the labor required to handle it once unloaded.
Do you need help uploading or installing the product?
If you would like the product delivered to your home, an upper floor, or any location other than street level, please contact us before placing your order . Call us at 641 48 24 56 and we will prepare a customized quote for you.
Shipping to the Canary Islands, Balearic Islands, Ceuta and Melilla
Shipments to the Canary Islands, Balearic Islands, Ceuta, and Melilla are handled as special shipments due to their unique logistical and tax requirements. If your delivery address is in one of these areas, please contact us before placing your order . Call us at +34 641 48 24 56 or email us at online@expochimeneas.com , and we will prepare a personalized shipping quote for you.
Product inspection: It is important that upon receiving the merchandise, you check its correct condition in front of the delivery person, and let us know that everything is correct.
In the event of damage to the goods during transport, the customer must:
This will allow us to begin the claims process for the replacement of damaged goods at no cost to the customer. If these defects are not indicated on the delivery note, or are not reported within the specified timeframe, we will not be able to process these claims.
