FAQ - Frequently asked questions about Rocal Born

Features of Rocal Born

How hot will my Rocal Born get?

The Rocal Born metal fireplace model has sealed combustion and a clean glass system

Its optimum power (nominal with an efficiency of 81.1%) is 12.4 kW. At maximum operating power it reaches 15 kW.

What advantages does the outside air intake of my Rocal Born provide?

In a sealed stove with an air intake connected to the outside, the combustion air is taken directly from outside the home. In this way, its oxygenation level remains intact.

In addition, the need to ventilate to renew the air is avoided. In addition, we largely eliminate interference that other air currents can generate inside the house, such as those caused by the kitchen extractor fan.

Advice for the installation of my Rocal Born

You can call us by phone and we will explain to you or your trusted bricklayer all the details and requirements for a correct installation.

We can also advise you on the smoke extraction pipe, as well as provide you with a quote and supply it at a special discount.

As our customer, you benefit from a 10% discount on the prices you will see on our pipe website expochimeneas.com/tienda.

During installation and use, you can count on the support and advice of our specialists through telephone contact, email or WhatsApp.

Rocal warranty and extended coverage Expochimeneas

What coverage does the warranty offered by the manufacturer Rocal have?

Rocal guarantees that the cast iron or steel exterior parts of the product are free from material or manufacturing defects. This guarantee covers a period of 2 years from the date of purchase.

The Rocal guarantee does not cover the repair or replacement of parts subject to normal wear and tear, such as combustion plates, grates, smoke deflectors, interior parts with fire and moving parts such as handles or knobs. The guarantee also does not cover broken glass or wear and tear on door and glass cords.

You can see the full text of the Rocal guarantee from the following link.

What is the Expochimeneas extended warranty?

Although the legal guarantee of the product is provided by the manufacturer, buying at Expochimeneas benefits from a series of advantages and added services. Management of incidents with manufacturers, advantageous conditions for the acquisition of spare parts out of warranty. Ask a sales advisor for information.

Offers, special discounts and financing

How to pay for Rocal Born at Expochimeneas?

You can pay by transfer or credit card through our secure payment gateway

Payment by Paypal or cash on delivery is not accepted.

Can I get a discount?

You can request a Rocal Born discount or gift coupon from the following form

Can I finance the purchase of my Rocal Born?

All offers are valid for cash payment (transfer or credit card)

You can finance Rocal Born for up to 12 months without interest. Free financing is incompatible with any other offer or discount.

Shipping and delivery times

What is the delivery time for Rocal Born?

We do not have Rocal Born in stock in our own warehouse. Availability will depend on the manufacturer Rocal. Call us or write us a form and we will detail the actual delivery time.

Are there shipping costs if I buy Rocal Born at Expochimeneas?

Rocal Born's shipping is free to any point in mainland Spain

Shipments to the Balearic Islands are quoted according to the order. The cost of these varies depending on the weight and volume of the material as well as the destination island.

Other destinations (Portugal, France and other destinations in the European Union): consult

Will I be able to track my order?

Once your order leaves our warehouse, we will send you the shipping information so that you can follow up with the agency and confirm the delivery details with them.

The specific delivery time of the order from the moment it leaves our warehouse depends largely on the transport company and the location of the destination. We can track it for you if you request it.