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This way, you can shop comfortably from home and collect your purchase at our store.
During checkout, select store pickup as your shipping method.
You can pay for your order by bank transfer or credit card. Once the transfer or bank deposit is credited to our account, your order will be reserved for 60 days. After that period, the order will be returned to our warehouse.
Transport is handled by courier companies external to Expochimeneas e Instalaciones SL. As a general rule, a delivery period of 7 working days is established once the order is confirmed. The delivery time may vary depending on product availability and destination. At all times, the customer has access to an online tracking system to check the status of their shipment.
Delivery is made at street level
Transport is considered complete upon unloading at street level, beside the vehicle. Under no circumstances does it include carrying the product up to a floor, bringing it inside the home, or assembling it. The driver is not obliged to perform these tasks, and moving the product beyond the vehicle depends solely on their availability.
Please note that you are purchasing a bulky and heavy product. We recommend arranging in advance the labour needed to handle it once unloaded.
Need help carrying or installing the product?
If you would like the product delivered inside your home, to an upper floor, or to any location other than street level, please contact us before placing your order. Call us at 647 565 085 and we will prepare a tailored quote.
Product inspection: It is important that, when receiving the goods, you check that they are in good condition in front of the delivery driver and confirm to us that everything is correct.
In the event of damage to the goods during transport, the customer must:
This way we can begin the claims process to replace the damaged goods at no cost to the customer. If such defects are not noted on the transport delivery note, or are not reported within the indicated period, we cannot accept such claims.
