FAQ - Frequently Asked Questions about Hergom New Craftsbury HF

Features of the Hergom New Craftsbury HF

How hot will my Hergom New Craftsbury HF get?

The Hergom New Craftsbury HF stove model features double combustion, sealed combustion and a clean glass system.

Its optimum power (nominal with an efficiency of 79.1%) is 7.5 kW. At maximum operating power it reaches 11 kW.

What does it mean that my Hergom New Craftsbury HF has dual combustion?

The double combustion of the Hergom New Craftsbury HF model is an additional contribution of preheated air in the upper part of the combustion chamber that allows the burning of all the particles that have not been burned in the area where the fuel is and that - in a device that did not have this system - would be ash, soot in the tube or particle emissions into the atmosphere.

This over-oxygenation produces a burning of all these particles of material that would normally be waste.

Visually, we see an additional fire of great beauty, which will translate into greater heating power at lower consumption, that is, greater performance. The performance data measures the burning efficiency.

A double combustion stove is more ecological and environmentally friendly due to its lower emission level and lower fuel consumption.

What advantages does the outside air intake of my Hergom New Craftsbury HF provide?

In a sealed stove with an air intake connected to the outside, the combustion air is taken directly from outside the home. In this way, its oxygenation level remains intact.

In addition, the need to ventilate to renew the air is avoided. In addition, we largely eliminate interference that other air currents can generate inside the house, such as those caused by the kitchen extractor fan.

Advice for the installation of my Hergom New Craftsbury HF

You can call us by phone and we will explain to you or your trusted bricklayer all the details and requirements for a correct installation.

We can also advise you on the smoke extraction pipe, as well as provide you with a quote and supply it at a special discount.

As our customer, you benefit from a 10% discount on the prices you will see on our pipe website expochimeneas.com/tienda.

During installation and use, you can count on the support and advice of our specialists through telephone contact, email or WhatsApp.

Hergom warranty and extended coverage Expochimeneas

What coverage does the warranty offered by the manufacturer Hergom have?

Hergom guarantees that the cast iron or steel exterior parts of the product are free from defects in materials or workmanship. This guarantee covers a period of 2 years from the date of purchase.

The Hergom guarantee does not cover the repair or replacement of parts subject to normal wear and tear, such as combustion plates, grates, smoke deflectors, interior parts with fire and moving parts such as handles or knobs. The guarantee also does not cover broken glass or wear and tear on door and glass cords.

You can see the full text of the Hergom guarantee from the following link.

What is the Expochimeneas extended warranty?

Although the legal guarantee of the product is provided by the manufacturer, buying at Expochimeneas benefits from a series of advantages and added services. Management of incidents with manufacturers, advantageous conditions for the acquisition of spare parts out of warranty. Ask a sales advisor for information.

Offers, special discounts and financing

How to pay for Hergom New Craftsbury HF at Expochimeneas?

You can pay by transfer or credit card through our secure payment gateway

Payment by Paypal or cash on delivery is not accepted.

How long is the current offer valid? Can I book to ensure availability and price?

The published offers are valid during the current month or while supplies last, as units are limited.

If you are interested in the offer but will need it later, you can contact us to make a reservation.

Can I get an additional discount?

Hergom New Craftsbury HF is now on offer at Expochimeneas from its original price of €2453 to a sale price of €2090 (VAT and shipping included)

Although the "discount or gift coupon request" form is aimed at those products that do not already have any other type of offer, you can request a coupon so that we can send you a gift with your purchase from here

Can I finance the purchase of my Hergom New Craftsbury HF?

All offers are valid for cash payment (transfer or credit card)

You can finance Hergom New Craftsbury HF for up to 12 months.

As Hergom New Craftsbury HF is already offered, the financing interest is the responsibility of the client. Contact us for more information.

Shipping and delivery times

What is the delivery time for Hergom New Craftsbury HF?

We have stock in our warehouse and immediate availability for Hergom New Craftsbury HF. Delivery time will be between 3 and 6 business days depending on destination.

Are there any shipping costs if I buy Hergom New Craftsbury HF at Expochimeneas?

Hergom New Craftsbury HF shipping is free to any point in mainland Spain

Shipments to the Balearic Islands are quoted according to the order. The cost of these varies depending on the weight and volume of the material as well as the destination island.

Other destinations (Portugal, France and other destinations in the European Union): consult

Will I be able to track my order?

Once your order leaves our warehouse, we will send you the shipping information so that you can follow up with the agency and confirm the delivery details with them.

The specific delivery time of the order from the moment it leaves our warehouse depends largely on the transport company and the location of the destination. We can track it for you if you request it.