FAQ - Frequently asked questions about Jotul C24

Features of Jotul C24

How hot will my Jotul C24 be?

The Jotul C24 insert model has double combustion and a clean glass system

Its optimum power (nominal with a 78% efficiency) is 7 kW and it is capable of heating, according to Jotul's estimate, an area of approximately 100 square metres. At maximum operating power it reaches 10 kW.

What does it mean that my Jotul C24 has double combustion?

The double combustion of the Jotul C24 model is an additional contribution of preheated air in the upper part of the combustion chamber that allows the burning of all the particles that have not been burned in the area where the fuel is and that - in a device that did not have this system - would be ash, soot in the tube or particle emissions into the atmosphere.

This over-oxygenation produces a burning of all these particles of material that would normally be waste.

Visually, we see an additional fire of great beauty, which will translate into greater heating power at lower consumption, that is, greater performance. The performance data measures the burning efficiency.

A double combustion stove is more ecological and environmentally friendly due to its lower emission level and lower fuel consumption.

Advice for installing my Jotul C24

You can call us by phone and we will explain to you or your trusted bricklayer all the details and requirements for a correct installation.

We can also advise you on the smoke extraction pipe, as well as provide you with a quote and supply it at a special discount.

As our customer, you benefit from a 10% discount on the prices you will see on our pipe website expochimeneas.com/tienda.

During installation and use, you can count on the support and advice of our specialists through telephone contact, email or WhatsApp.

Jotul warranty and extended coverage Expochimeneas

What coverage does the warranty offered by the manufacturer Jotul have?

Jotul guarantees that the cast iron or steel exterior parts of the product are free from defects in materials or workmanship. This guarantee covers a period of 2 years from the date of purchase.

The Jotul guarantee does not cover the repair or replacement of parts subject to normal wear and tear, such as combustion plates, grates, smoke deflectors, interior parts with fire and moving parts such as handles or knobs. The guarantee also does not cover broken glass or wear and tear on the cords on the door and glass.

You can see the full text of the Jotul guarantee from the following link.

What is the Expochimeneas extended warranty?

Although the legal guarantee of the product is provided by the manufacturer, buying at Expochimeneas benefits from a series of advantages and added services. Management of incidents with manufacturers, advantageous conditions for the acquisition of spare parts out of warranty. Ask a sales advisor for information.

Offers, special discounts and financing

How to pay for Jotul C24 at Expochimeneas?

You can pay by transfer or credit card through our secure payment gateway

Payment by Paypal or cash on delivery is not accepted.

Can I get a discount?

You can request a Jotul C24 discount or gift coupon from the following form

Can I finance the purchase of my Jotul C24?

All offers are valid for cash payment (transfer or credit card)

You can finance Jotul C24 for up to 12 months without interest. Free financing is not compatible with any other offer or discount.

Shipping and delivery times

What is the delivery time for Jotul C24?

We do not have Jotul C24 in stock in our own warehouse. Availability will depend on the manufacturer Jotul. Please call us or write us a form and we will give you the actual lead time.

Are there any shipping costs if I buy Jotul C24 at Expochimeneas?

Jotul C24 shipping is free to any point in mainland Spain

Shipments to the Balearic Islands are quoted according to the order. The cost of these varies depending on the weight and volume of the material as well as the destination island.

Other destinations (Portugal, France and other destinations in the European Union): consult

Will I be able to track my order?

Once your order leaves our warehouse, we will send you the shipping information so that you can follow up with the agency and confirm the delivery details with them.

The specific delivery time of the order from the moment it leaves our warehouse depends largely on the transport company and the location of the destination. We can track it for you if you request it.