FAQ - Frequently asked questions about Ferlux Galaxy

Features of Ferlux Galaxy

How hot will my Ferlux Galaxy be?

The Ferlux Galaxy insert model has double combustion and a clean glass system

Its optimum power (nominal with an efficiency of 80.5%) is 12.1 kW. At maximum operating power it reaches 15 kW.

What does it mean that my Ferlux Galaxy has double combustion?

The double combustion of the Ferlux Galaxy model is an additional contribution of preheated air in the upper part of the combustion chamber that allows the burning of all the particles that have not been burned in the area where the fuel is and that - in a device that did not have this system - would be ash, soot in the tube or particle emissions into the atmosphere.

This over-oxygenation produces a burning of all these particles of material that would normally be waste.

Visually, we see an additional fire of great beauty, which will translate into greater heating power at lower consumption, that is, greater performance. The performance data measures the burning efficiency.

A double combustion stove is more ecological and environmentally friendly due to its lower emission level and lower fuel consumption.

What is vermiculite? What are its benefits?

Vermiculite is a mineral-based material that stands out for its extraordinary thermal properties. Vermiculite allows for greater efficiency (ratio between the amount of wood consumed and the heat generated) than metal interiors. Vermiculite also stands out for heating up more quickly than traditional cast iron interiors and for providing a very bright fire.

The high temperature developed with the help of vermiculite contributes to generating very low levels of emissions, little residue in the form of ash and the capacity for pyrolytic self-cleaning (that is, by developing sufficient temperature in the combustion chamber the material will remain the same light colour as it was originally).

Advice for the installation of my Ferlux Galaxy

You can call us by phone and we will explain to you or your trusted bricklayer all the details and requirements for a correct installation.

We can also advise you on the smoke extraction pipe, as well as provide you with a quote and supply it at a special discount.

As our customer, you benefit from a 10% discount on the prices you will see on our pipe website expochimeneas.com/tienda.

During installation and use, you can count on the support and advice of our specialists through telephone contact, email or WhatsApp.

Ferlux warranty and extended coverage Expochimeneas

What coverage does the warranty offered by the manufacturer Ferlux have?

Ferlux guarantees that the cast iron or steel exterior parts of the product are free from material or manufacturing defects. This guarantee covers a period of 2 years from the date of purchase.

The Ferlux guarantee does not cover the repair or replacement of parts subject to normal wear and tear, such as combustion plates, grates, smoke deflectors, interior parts with fire and moving parts such as handles or knobs. The guarantee also does not cover broken glass or wear and tear on door and glass cords.

You can see the full text of the Ferlux guarantee from the following link.

What is the Expochimeneas extended warranty?

Although the legal guarantee of the product is provided by the manufacturer, buying at Expochimeneas benefits from a series of advantages and added services. Management of incidents with manufacturers, advantageous conditions for the acquisition of spare parts out of warranty. Ask a sales advisor for information.

Offers, special discounts and financing

How to pay for Ferlux Galaxy at Expochimeneas?

You can pay by transfer or credit card through our secure payment gateway

Payment by Paypal or cash on delivery is not accepted.

Can I get a discount?

You can request a Ferlux Galaxy discount or gift coupon from the following form

Can I finance the purchase of my Ferlux Galaxy?

All offers are valid for cash payment (transfer or credit card)

You can finance Ferlux Galaxy for up to 12 months without interest. Free financing is incompatible with any other offer or discount

Shipping and delivery times

What is the delivery time for Ferlux Galaxy?

We do not have Ferlux Galaxy in stock in our own warehouse. Availability will depend on the manufacturer Ferlux. Call us or write us a form and we will detail the actual delivery time.

Are there any shipping costs if I buy Ferlux Galaxy at Expochimeneas?

Ferlux Galaxy is shipped free of charge to any point in mainland Spain.

Shipments to the Balearic Islands are quoted according to the order. The cost of these varies depending on the weight and volume of the material as well as the destination island.

Other destinations (Portugal, France and other destinations in the European Union): consult

Will I be able to track my order?

Once your order leaves our warehouse, we will send you the shipping information so that you can follow up with the agency and confirm the delivery details with them.

The specific delivery time of the order from the moment it leaves our warehouse depends largely on the transport company and the location of the destination. We can track it for you if you request it.