FAQ - Frequently asked questions about Salgueda Helios 800

Features of Salgueda Helios 800

How much will my Salgueda Helios 800 heat?

The Salgueda Helios 800 insert model features a clean glass system

Its optimal (nominal) power output is 12 kW, and according to Salgueda's estimate, it can heat an area of between 103 and 320 square meters. At maximum operating power, it reaches 18 kW.

Advice for the installation of my Salgueda Helios 800

You can call us and we will explain to you or your trusted builder all the details and requirements for a correct installation.

We can also advise you on the flue gas extraction pipe, as well as provide you with a quote and supply it with a special discount.

As our customer, you benefit from a 10% discount on the prices you will see on our pipe website expochimeneas.com/tienda.

During installation and use, you can count on the support and advice of our specialists through telephone contact, email or WhatsApp.

Salgueda Guarantee and Expochimeneas Extended Coverage

What coverage does the warranty offered by the manufacturer Salgueda provide?

Salgueda guarantees that the cast iron or steel exterior parts of the product are free from defects in materials or workmanship. This guarantee covers a period of 2 years from the date of purchase.

Salgueda's warranty does not cover the repair or replacement of parts subject to normal wear and tear, such as combustion plates, grates, smoke deflectors, interior parts exposed to the fire, and moving parts like handles or levers. The warranty also does not cover broken glass or wear and tear on door and glass seals.

You can view the full text of the Salgueda guarantee from the following link.

What is the Expochimeneas extended warranty?

Although the manufacturer provides the legal warranty, purchasing from Expochimeneas offers a range of additional advantages and services. These include handling claims directly with manufacturers and providing preferential terms on out-of-warranty replacement parts. Contact a sales advisor for more information.

Offers, special discounts and financing

How to pay for Salgueda Helios 800 at Expochimeneas?

You can pay by bank transfer or credit card through our secure payment gateway

Payment via PayPal or cash on delivery is not accepted.

Can I get a discount?

You can request a Salgueda Helios 800 discount or gift voucher from the following form

Can I finance the purchase of my Salgueda Helios 800?

All offers are valid for cash payment (bank transfer or credit card).

You can finance the Salgueda Helios 800 for up to 12 months interest-free. This interest-free financing cannot be combined with any other offer or discount.

Shipping and delivery times

What is the delivery time for Salgueda Helios 800?

We do not have the Salgueda Helios 800 in stock in our own warehouse. Availability will depend on the manufacturer, Salgueda. Please call us or fill out the form and we will provide you with the estimated delivery time.

Are there shipping costs if I buy a Salgueda Helios 800 from Expochimeneas?

Shipping of the Salgueda Helios 800 is free to any point in mainland Spain.

Shipping to the Balearic Islands is quoted on a per-order basis. The cost varies depending on the weight and volume of the material, as well as the destination island.

Other destinations (Portugal, France and other European Union destinations): please inquire

Will I be able to track my order?

Once your order leaves our warehouse, we will send you the shipping information so you can track it with the agency and confirm the delivery details with them.

The specific delivery time of the order from when it leaves our warehouse depends largely on the transport company and the location of the destination; we can track it for you if you request it.