FAQ - Frequently asked questions about Ferlux Sofia

Features of Ferlux Sofia

How hot will my Ferlux Sofia be?

The Ferlux Sofia stove model has double combustion

Its optimum power (nominal with an efficiency of 83%) is 12.5 kW.

What does it mean that my Ferlux Sofia has double combustion?

The double combustion of the Ferlux Sofia model is an additional contribution of preheated air in the upper part of the combustion chamber that allows burning all the particles that have not been burned in the area where the fuel is and that - in a device that did not have this system - would be ash, soot in the tube or particle emissions into the atmosphere.

This over-oxygenation produces a burning of all these particles of material that would normally be waste.

Visually, we see an additional fire of great beauty, which will translate into greater heating power at lower consumption, that is, greater performance. The performance data measures the burning efficiency.

A double combustion stove is more ecological and environmentally friendly due to its lower emissions and lower fuel consumption.

Advice for the installation of my Ferlux Sofia

You can call us by phone and we will explain to you or your trusted bricklayer all the details and requirements for a correct installation.

We can also advise you on the smoke extraction pipe, as well as provide you with a quote and supply it at a special discount.

As our customer, you benefit from a 10% discount on the prices you will see on our pipe website expochimeneas.com/tienda.

During installation and use, you can count on the support and advice of our specialists through telephone contact, email or WhatsApp.

Ferlux warranty and extended coverage Expochimeneas

What coverage does the warranty offered by the manufacturer Ferlux have?

Ferlux guarantees that the cast iron or steel exterior parts of the product are free from material or manufacturing defects. This guarantee covers a period of 2 years from the date of purchase.

The Ferlux guarantee does not cover the repair or replacement of parts subject to normal wear and tear, such as combustion plates, grates, smoke deflectors, interior parts with fire and moving parts such as handles or knobs. The guarantee also does not cover broken glass or wear and tear on door and glass cords.

You can see the full text of the Ferlux guarantee from the following link.

What is the Expochimeneas extended warranty?

Although the legal guarantee of the product is provided by the manufacturer, buying at Expochimeneas benefits from a series of advantages and added services. Management of incidents with manufacturers, advantageous conditions for the acquisition of spare parts out of warranty. Ask a sales advisor for information.

Offers, special discounts and financing

How to pay for Ferlux Sofia at Expochimeneas?

You can pay by transfer or credit card through our secure payment gateway

Payment by Paypal or cash on delivery is not accepted.

Can I get a discount?

You can request a Ferlux Sofia discount or gift coupon from the following form

Can I finance the purchase of my Ferlux Sofia?

All offers are valid for cash payment (transfer or credit card)

You can finance Ferlux Sofia for up to 12 months without interest. Free financing is incompatible with any other offer or discount

Shipping and delivery times

What is the delivery time for Ferlux Sofia?

We do not have Ferlux Sofia in stock in our own warehouse. Availability will depend on the manufacturer Ferlux. Call us or write us a form and we will detail the actual delivery time.

Are there shipping costs if I buy Ferlux Sofia at Expochimeneas?

Ferlux Sofia is shipped free of charge to any point in mainland Spain.

Shipments to the Balearic Islands are quoted according to the order. The cost of these varies depending on the weight and volume of the material as well as the destination island.

Other destinations (Portugal, France and other destinations in the European Union): consult

Will I be able to track my order?

Once your order leaves our warehouse, we will send you the shipping information so that you can follow up with the agency and confirm the delivery details with them.

The specific delivery time of the order from the moment it leaves our warehouse depends largely on the transport company and the location of the destination. We can track it for you if you request it.