FAQ - Frequently asked questions about Rocal City

Features of Rocal City

How hot will my Rocal City get?

The Rocal City metal fireplace model has double combustion and sealed combustion.

Its optimum power (nominal with an efficiency of 85.1%) is 14.1 kW. At maximum operating power it reaches 17 kW.

What does it mean that my Rocal City has double combustion?

The double combustion of the Rocal City model is an additional contribution of preheated air in the upper part of the combustion chamber that allows burning all the particles that have not been burned in the area where the fuel is and that - in a device that did not have this system - would be ash, soot in the tube or particle emissions into the atmosphere.

This over-oxygenation produces a burning of all these particles of material that would normally be waste.

Visually, we see an additional fire of great beauty, which will translate into greater heating power at lower consumption, that is, greater performance. The performance data measures the burning efficiency.

A double combustion stove is more ecological and environmentally friendly due to its lower emission level and lower fuel consumption.

What advantages does the outside air intake of my Rocal City provide?

In a sealed stove with an air intake connected to the outside, the combustion air is taken directly from outside the home. In this way, its oxygenation level remains intact.

In addition, the need to ventilate to renew the air is avoided. In addition, we largely eliminate interference that other air currents can generate inside the house, such as those caused by the kitchen extractor fan.

What is vermiculite? What are its benefits?

Vermiculite is a mineral-based material that stands out for its extraordinary thermal properties. Vermiculite allows for greater efficiency (ratio between the amount of wood consumed and the heat generated) than metal interiors. Vermiculite also stands out for heating up more quickly than traditional cast iron interiors and for providing a very bright fire.

The high temperature developed with the help of vermiculite contributes to generating very low levels of emissions, little residue in the form of ash and the capacity for pyrolytic self-cleaning (that is, by developing sufficient temperature in the combustion chamber the material will remain the same light colour as it was originally).

Advice for the installation of my Rocal City

You can call us by phone and we will explain to you or your trusted bricklayer all the details and requirements for a correct installation.

We can also advise you on the smoke extraction pipe, as well as provide you with a quote and supply it at a special discount.

As our customer, you benefit from a 10% discount on the prices you will see on our pipe website expochimeneas.com/tienda.

During installation and use, you can count on the support and advice of our specialists through telephone contact, email or WhatsApp.

Rocal warranty and extended coverage Expochimeneas

What coverage does the warranty offered by the manufacturer Rocal have?

Rocal guarantees that the cast iron or steel exterior parts of the product are free from material or manufacturing defects. This guarantee covers a period of 2 years from the date of purchase.

The Rocal guarantee does not cover the repair or replacement of parts subject to normal wear and tear, such as combustion plates, grates, smoke deflectors, interior parts with fire and moving parts such as handles or knobs. The guarantee also does not cover broken glass or wear and tear on door and glass cords.

You can see the full text of the Rocal guarantee from the following link.

What is the Expochimeneas extended warranty?

Although the legal guarantee of the product is provided by the manufacturer, buying at Expochimeneas benefits from a series of advantages and added services. Incident management with manufacturers, advantageous conditions for the acquisition of spare parts out of warranty. Ask a sales advisor for information.

Offers, special discounts and financing

How to pay for Rocal City at Expochimeneas?

You can pay by transfer or credit card through our secure payment gateway

Payment by Paypal or cash on delivery is not accepted.

Can I get a discount?

You can request a Rocal City discount or gift coupon from the following form

Can I finance the purchase of my Rocal City?

All offers are valid for cash payment (transfer or credit card)

You can finance Rocal City for up to 12 months without interest. Free financing is not compatible with any other offer or discount.

Shipping and delivery times

What is the delivery time for Rocal City?

We have stock in our warehouse and immediate availability for Rocal City. The delivery time will be between 3 and 6 business days depending on the destination.

Are there shipping costs if I buy Rocal City at Expochimeneas?

Rocal City shipping is free to any point in mainland Spain

Shipments to the Balearic Islands are quoted according to the order. The cost of these varies depending on the weight and volume of the material as well as the destination island.

Other destinations (Portugal, France and other destinations in the European Union): consult

Will I be able to track my order?

Once your order leaves our warehouse, we will send you the shipping information so that you can follow up with the agency and confirm the delivery details with them.

The specific delivery time of the order from the moment it leaves our warehouse depends largely on the transport company and the location of the destination. We can track it for you if you request it.