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At Expochimeneas, we strive to provide you with products and services of the highest quality. However, we understand that on certain occasions expectations may not be fully met. To ensure your satisfaction, we have established a clear and transparent refund policy.
Products Damaged in Transit: If you receive a product that was damaged during shipping, you must notify us within 24 hours of receiving the order, attaching photos of the damage and the packaging. After this period, we cannot accept claims related to shipping damage. We will replace the product or refund the full purchase amount, according to your preference.
Products with Manufacturing Defects: If you receive a product with a manufacturing defect, please notify us within 7 days of receiving the item. We will replace the product or refund the full purchase amount, according to your preference.
General Dissatisfaction: If for any reason you are not completely satisfied with your purchase, you have 30 days from the delivery date to return the product. The item must be unused and in its original packaging. In this case, we will offer a full refund of the product price, except for the shipping costs arising from the return, which will be borne by the customer and will not be refunded.
Cancellation of orders in transit: if the customer cancels the order once it has already been shipped and has not yet received it, they must bear both the shipping costs and the costs of returning the product to our warehouses. These amounts will be deducted from the refund.
Notification: To start the refund process, please contact us at calidad@expochimeneas.com, stating the reason for your request and attaching photos in the case of damaged or defective products.
Return Instructions: We will provide you with detailed instructions for returning the product, including the address to which you must send it.
Inspection and Processing: Once we receive the returned product, we will inspect it to ensure it meets the refund conditions. We will process your refund within 5 days of receiving the product.
Refund Confirmation: We will send you an email confirmation once your refund has been processed. The exact time for the refund to appear in your account may vary depending on the payment method and your financial institution.
If you have any questions or concerns about your order or the refund process, our customer service team is here to help. You can reach us at 619 078 040 / 956 657 425.
At Expochimeneas, your satisfaction is our priority. We appreciate your trust in us and are committed to providing you with a positive shopping experience at all times.
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