Terms and Conditions

General Conditions of the Purchase Contract

The general conditions indicated in this document solely and exclusively regulate the sale and purchase of fireplaces, stoves, barbecues and products offered by EXPOCHIMENEAS through its website www.expochimeneas.com

The Legal Notice published on this website identifies the owner of the website as established in Article 10 of the Information Society Services and Electronic Commerce Law. Likewise, said Legal Notice contains information about the personal data protection policy developed by EXPOCHIMENEAS.

The products offered on said website are intended for private consumption, so their acquisition is subject to the conditions referred to in the purchase and sale contract.

The purchase and sale contract is considered perfected at the moment in which the client issues express confirmation of his order, for which it will be necessary to previously accept the general conditions indicated. For this reason, EXPOCHIMENEAS recommends that its clients read in full both the legal notice published on this website and the general conditions that specify characteristics, price and shipping method, before issuing the acceptance that formalizes the order of the products. products and perfects the contract.

This contract is concluded within the legal framework established by the Civil Code, Law 7/1998 on General Contracting Conditions and Law 7/1996 on the Regulation of Retail Trade, so the consumer has all the guarantees established for its protection in Laws 26/1984 for the Defense of Consumers and Users and 23/2003 on Guarantees in the Sale of Consumer Goods.

On the other hand, This contract is concluded within the general framework established for Electronic Commerce by Law 34/2002 on Information Society Services and Electronic Commerce.

Likewise, the data provided by the client during the purchase process receives the treatment prescribed for this purpose in Organic Law 15/1999 on the Protection of Personal Data, which is described in the Privacy Policy section.

Once the selling party and the object of the sale have been identified in the current catalog on the website, and with reference to the information on the characteristics and price of each item contained in its corresponding file, this contract is concluded in accordance with the following conditions:

Guarantee, Withdrawal and Return

Product Conformity Guarantee: The return of the product will only be guaranteed when it arrives broken or in poor condition to the customer, and the incident must be notified immediately, providing photographs for verification. In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user.

Manufacturer's guarantee: Each brand directly offers its own guarantee of product conformity, attached to its documentation, this being at least 2 years. If you need to make use of the product warranty, we will help you manage and expedite the procedures with each manufacturer.

Commercial Guarantee: Under this formula, we assume our commitment to the information that we provide in any of the established media, whether electronic catalogs, offers, telephone communications, or by email.

Right of Withdrawal: If the customer exercises the right of withdrawal, he or she will be responsible for any damage caused by the incorrect use of the products received, so we recommend that you inform us in advance of your intention to exercise it, and allow us to manage the return. with our transport agencies, in order to ensure the correct condition of the product, and thus expedite the process for a prompt return of the amounts paid.

The refund of the purchase will be made, in any case, upon receipt of the items in our warehouses, after checking the condition of the product, which must be unused, in its original packaging and with the complete documentation of the item, and we will proceed to the refund of the amount, deducting return costs, by bank transfer within a period of no more than 7 days.

We have a form at your disposal to exercise this right, which you can request via email or by calling customer service.